The Nucleus BPO Academy, an initiative of the Nucleus Group INC, is well on its way to becoming India's most State-of-the-Art; Biggest and Knowledge-Empowered BPO Training Organization. Built around a unique DNA, the Nucleus BPO Academy programs and activities are founded on the most sophisticated and relevant Global Standards shared by BCI - Systems and Processes that are being used world-wide in the development of human talents for the BPO Industry.

The World Class in INDIA - We are doing it now

Nucleus BPO Academy, after completing its appointment as BCI's authorized Certification Training provider, has set its eyes on offering absolutely the latest BPO Training and Talent Development Solutions to not only the existing the Indian BPO players, but also to those who plan to set up their operations in India in the next few years. More importantly, Nucleus BPO Academy is the only touch-point in India for attaining the prestigious BCI Certifications at Managerial Level.

BCI and Nucleus BPO Academy Programs:

• EIGHT World Class BPO Training and Certification Programs for Team Leaders and BPO Managers

• FOUR World-Class Agent-level Talent Development and Certification Programs cutting across the contact center and non-voice domains

• FOUR different types of World-Class BPO Skills Development and Certification programs for young University students in Campuses.

These programs will prepare students for lucrative BPO Jobs across various kinds of BPOs and Contact Centers by the time they pass out of college. Needless to say, the curriculum of all Nucleus BPO Academy Training Programs are derived directly from the BCI Global Human Competence Standards (the HCMS21, Release 3.2); all Training Systems are governed by the statutes of the BCI Standards and even the content is optimized in accordance to the knowledge demands as prescribed under BCI HCMS21, Releases 3.0 and 3.1